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Relay Recognized in Gartner® Quick Answer: How U.S. Payers Can Improve Member Engagement in Health Navigation

Individual, employer and government health plan purchasers increasingly put the responsibility on payers to deliver true health improvement. U.S. payer CIOs can use this Gartner research to improve care and administrative navigation, ensuring health value is delivered to members and purchasers.


Learn about Gartner guidance on how to create more individualized health journeys. Access the Quick Answer where Gartner outlines: 

  • A list of Sample Vendors
  • The top 3 actions to take to connect members to the right healthcare option and resource 
  • Tips to accelerate member engagement 

We are happy to share that Relay Network has been recognized as one of the Sample Vendors in this report! 

Gartner, Quick Answer: How U.S. Payers Can Improve Member Engagement in Health Navigation, Connie Salgy, 9 January 2024.

GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally and is used herein with permission. All rights reserved.

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Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

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“What I like about Relay is the mechanism for communicating, because it is intuitive. It is simple, and it moves you from the messaging to the actual content very seamlessly. It's a very simple and elegant way to meet your customer where they are.”
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CXO at Health Plan

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